Privacy Policy

Introduction

SmartCrack Level respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you use our website or engage with our services.

This policy applies to information collected through our website and through direct communications with our business.

Information We Collect

We collect several types of information depending on how you interact with us:

Information You Provide Directly

When you contact us for services or enquiries, you may provide:

• Your name and contact details
• Property address and location
• Details about your garden or landscaping needs
• Any other information you choose to share in communications

Information Collected Automatically

When you visit our website, we may collect:

• Technical data including IP address, browser type, and operating system
• Usage data such as pages visited and time spent on the site
• Cookie data as described in our Cookie Policy

How We Use Your Information

We use the information we collect for several purposes:

Service Delivery

To provide gardening and landscaping services, we use your information to communicate with you, schedule visits, prepare quotes, and deliver the services you request.

Business Operations

We maintain records of client interactions, service history, and property details to ensure continuity of service and maintain professional standards.

Website Improvement

Analysis of website usage helps us understand how visitors interact with our site, allowing us to improve functionality and content.

Communication

We may contact you regarding your enquiries, service appointments, or important updates about our business that affect existing clients.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfil our service agreements with you
• Legitimate Interests: Operating our business efficiently and improving our services
• Consent: Where you've given specific permission for certain processing activities
• Legal Obligation: Compliance with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data only in these limited circumstances:

Service Providers

We work with trusted suppliers and contractors who assist in delivering our services. These parties are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

Business Transfers

In the event of a business sale or merger, personal data may be transferred to the new owner, subject to continued privacy protections.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

For active clients, we maintain service records and contact information throughout our business relationship. For enquiries that don't result in engagement, we typically retain information for up to two years.

Financial records are kept according to UK tax and accounting regulations, typically for a minimum of six years.

Your Rights

Under data protection law, you have several rights regarding your personal information:

Access

You can request copies of the personal data we hold about you.

Correction

You may ask us to correct inaccurate or incomplete information.

Deletion

In certain circumstances, you can request deletion of your personal data.

Restriction

You may request that we limit how we use your data in specific situations.

Objection

You can object to processing based on legitimate interests or for direct marketing purposes.

Portability

Where technically feasible, you may request your data in a structured, commonly used format.

To exercise these rights, please contact us using the details provided at the end of this policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Our security measures include encrypted communications, secure storage systems, access controls, and regular security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies to enhance functionality and analyse usage. For detailed information about cookies we use and how to manage them, please see our Cookie Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies when visiting external links.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

International Transfers

Your information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with data protection laws.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The date at the top of this page indicates when the policy was last revised.

Significant changes will be communicated through our website or directly to clients where appropriate.

Contact Information

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us:

Email: [email protected]
Address: 42 Kew Gardens Road, Richmond, Surrey TW9 3BZ, United Kingdom

Supervisory Authority

If you believe we have not addressed your concerns appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.